Terms and Conditions

Terms and Conditions

Last Updated: January 23, 2026

1. Introduction

Welcome to Build Savanna. These Terms and Conditions (“Terms,” “Agreement”) constitute a legally binding agreement between you (“User,” “Customer,” “you,” or “your”) and Build Savanna (“Company,” “we,” “us,” or “our”) governing your access to and use of the Build Savanna platform, including our website at https://www.buildsavanna.com, mobile applications, APIs, and all related services (collectively, the “Platform” or “Services”).

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR PLATFORM.

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Definitions

For the purposes of this Agreement:

Term Definition
Account Your registered account on the Build Savanna Platform
Administrator A User with administrative privileges for an Organization
Content Any data, text, files, documents, images, or other materials uploaded or created on the Platform
Customer Data All data, content, and information submitted by you or your Users to the Platform
End Customer Your customers or contacts whose data you manage through the Platform
Hub A functional module within the Platform (e.g., Sales Hub, Finance Hub)
Organization The company or entity that holds the subscription
Subscription Your paid plan providing access to Platform features
User Any individual authorized to access the Platform under your Account
Workspace A segregated environment within an Organization for team collaboration

3. The Platform

3.1 Description of Services

Build Savanna is a comprehensive Business Operating System providing integrated tools across the following Hubs:

Hub Description
Communications Hub Omnichannel messaging including WhatsApp Business, SMS, Email, and Voice
Commerce Hub E-commerce, online store management, and product catalog
Sales Hub CRM, sales pipeline, quotes, and sales automation
Service Hub Customer support, helpdesk, ticketing, and knowledge base
Marketing Hub Campaign management, email marketing, automation, and analytics
Finance Hub Invoicing, payments, expense tracking, and financial reporting
HR Hub Employee management, payroll, attendance, and leave management
Operations Hub Workflow automation, task management, and business processes
Projects Hub Project management, team collaboration, and resource planning
Content Hub Document management, media library, and content organization
Collaboration Hub Team communication, workspaces, and internal messaging
Analytics Hub Business intelligence, dashboards, and reporting
CRM Hub Contact management and relationship tracking
DocStudio Hub Document creation, templates, and electronic signatures

3.2 AI-Powered Features (Savanna Brain)

The Platform includes AI-powered features that:

  • Provide intelligent recommendations and insights
  • Automate responses and workflows
  • Analyze data patterns
  • Generate content suggestions

You acknowledge that AI features are tools to assist decision-making and should not replace professional judgment.

3.3 Third-Party Integrations

The Platform integrates with third-party services including but not limited to:

  • Payment Providers: Paynow, Paystack, Flutterwave, Stripe, PayPal
  • Communication Services: WhatsApp Business API (via Gupshup), Twilio, SendGrid
  • Business Tools: QuickBooks, Xero, Shopify, Salesforce, HubSpot

Use of third-party integrations is subject to those providers’ terms of service.

4. Account Registration and Eligibility

4.1 Eligibility

To use the Platform, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding agreements
  • Not be prohibited from using the Services under applicable law
  • Provide accurate and complete registration information

4.2 Account Creation

When creating an account, you must provide:

  • Valid email address
  • Organization name
  • Your full name
  • Phone number
  • Secure password

You may also register using social login providers (Google, Facebook, Microsoft, Apple), subject to their respective terms.

4.3 Account Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized access
  • Implementing appropriate access controls for your Users

We strongly recommend enabling two-factor authentication (2FA) for all accounts.

4.4 Account Verification

We may require verification of:

  • Email address (mandatory)
  • Phone number (mandatory for social signups)
  • Organization identity (for certain features)
  • Payment information (for paid subscriptions)

5. Subscriptions and Payments

5.1 Subscription Plans

We offer various subscription tiers with different features, limits, and pricing:

Plan Type Description
Free Trial Limited-time access to evaluate the Platform
Starter Basic features for small teams
Professional Advanced features for growing businesses
Enterprise Full features with dedicated support

Current pricing and plan details are available at https://www.buildsavanna.com/pricing.

5.2 Billing and Payment

  • Billing Cycle: Subscriptions are billed monthly or annually, as selected
  • Payment Methods: We accept payments via:
    • Mobile Money (EcoCash, OneMoney, InnBucks) – Zimbabwe
    • Card payments (Visa, Mastercard)
    • Bank transfers (for Enterprise plans)
    • PayPal (selected regions)
  • Currency: Prices are quoted in USD unless otherwise specified
  • Taxes: You are responsible for all applicable taxes

5.3 Payment Processing

Payments are processed through third-party payment providers:

  • Zimbabwe: Paynow (mobile money and cards)
  • Africa: Paystack, Flutterwave
  • International: Stripe, PayPal

You agree to the terms of service of the applicable payment provider.

5.4 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless:

  • You cancel before the renewal date
  • We terminate your account
  • Payment fails after multiple retry attempts

5.5 Price Changes

We may change subscription prices with at least 30 days’ notice. Price changes take effect at the next billing cycle. Continued use after price changes constitutes acceptance.

5.6 Failed Payments

If payment fails:

  1. We will notify you and attempt to retry
  2. You have a 7-day grace period to update payment information
  3. After the grace period, your account may be downgraded or suspended
  4. We reserve the right to delete data from suspended accounts after 30 days

5.7 Refund Policy

  • Monthly Plans: No refunds for partial months
  • Annual Plans: Pro-rata refund within 14 days of purchase if unused
  • Consumption Charges: Non-refundable (SMS, WhatsApp, API calls)
  • Disputes: Contact support@buildsavanna.com within 30 days

6. Usage-Based Charges

6.1 Communication Charges

Certain features incur usage-based charges:

Service Billing Method
SMS Messages Per message sent
WhatsApp Messages Per conversation/message
Email (high volume) Per 1,000 emails
Voice Calls Per minute

Current rates are available in your account dashboard.

6.2 AI Credits

AI-powered features may consume credits based on usage. Credit allocation depends on your subscription plan, with additional credits available for purchase.

6.3 Storage

Each plan includes storage allocation. Additional storage can be purchased if needed.

6.4 API Calls

API usage may be subject to rate limits and overage charges depending on your plan.

7. User Responsibilities and Acceptable Use

7.1 General Responsibilities

You agree to:

  • Use the Platform only for lawful business purposes
  • Comply with all applicable laws and regulations
  • Maintain accurate and current account information
  • Protect confidential information of your customers
  • Obtain necessary consents before collecting or processing personal data

7.2 Prohibited Activities

You must NOT:

Illegal Activities:

  • Use the Platform for any illegal purpose
  • Violate any applicable laws or regulations
  • Facilitate fraud, money laundering, or terrorist financing
  • Infringe on intellectual property rights of others

Harmful Content:

  • Upload malware, viruses, or malicious code
  • Transmit spam, phishing, or unsolicited communications
  • Host or distribute illegal content
  • Share content that is defamatory, obscene, or harmful

Platform Abuse:

  • Attempt to gain unauthorized access to the Platform or other accounts
  • Reverse engineer, decompile, or disassemble the Platform
  • Circumvent security measures or usage limits
  • Use automated tools to scrape or extract data
  • Resell or redistribute the Platform without authorization

Communication Abuse:

  • Send unsolicited bulk messages (spam)
  • Violate WhatsApp Business Policy or carrier regulations
  • Spoof sender identities
  • Send messages to numbers that have opted out

7.3 Compliance with Communication Laws

When using communication features, you must comply with:

  • Anti-Spam Laws: CAN-SPAM Act, PECR, and local equivalents
  • Telemarketing Regulations: Do-not-call lists and consent requirements
  • WhatsApp Business Policy: Meta’s guidelines for business messaging
  • Carrier Requirements: SMS/MMS carrier terms and conditions

7.4 Data Protection Compliance

You are responsible for:

  • Obtaining valid consent from your End Customers
  • Honoring opt-out requests within 24 hours
  • Maintaining appropriate data retention policies
  • Complying with POPIA, GDPR, and other applicable data protection laws

8. Customer Data and Intellectual Property

8.1 Ownership of Customer Data

You retain all ownership rights to your Customer Data. We do not claim ownership of any data you upload or create on the Platform.

8.2 License to Customer Data

By using the Platform, you grant us a limited, non-exclusive license to:

  • Host, store, and backup your Customer Data
  • Process your data to provide the Services
  • Display your data to authorized Users
  • Use aggregated, anonymized data for analytics and improvements

8.3 Our Intellectual Property

We retain all rights to:

  • The Platform and its underlying technology
  • Our trademarks, logos, and branding
  • Documentation and training materials
  • AI models and algorithms

8.4 Feedback

If you provide feedback or suggestions, we may use them without obligation to compensate you.

8.5 Data Portability

You may export your Customer Data at any time through:

  • Built-in export features
  • API access
  • Support-assisted exports

We will provide your data in standard, machine-readable formats.

9. Privacy and Data Protection

9.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, available at https://www.buildsavanna.com/privacy-policy.

9.2 Data Processing

We process Customer Data as a data processor on your behalf. You remain the data controller for your End Customers’ data.

9.3 Data Security

We implement industry-standard security measures including:

  • Encryption in transit and at rest
  • Regular security audits
  • Access controls and monitoring
  • Incident response procedures

9.4 Data Location

Your data may be stored in:

  • South Africa (primary)
  • European Union (backup)
  • Other locations as disclosed in our Privacy Policy

9.5 Subprocessors

We use third-party subprocessors to provide the Services. A list of subprocessors is available upon request.

10. Service Levels and Support

10.1 Availability Target

We strive to maintain Platform availability of:

  • Standard Plans: 99.5% uptime
  • Enterprise Plans: 99.9% uptime (with SLA)

Uptime excludes scheduled maintenance and factors outside our control.

10.2 Scheduled Maintenance

We perform maintenance during low-usage periods and will provide:

  • 48 hours’ notice for standard maintenance
  • 7 days’ notice for major updates

10.3 Support

Plan Support Level
Free Trial Community/Documentation
Starter Email support (48-hour response)
Professional Email + Chat (24-hour response)
Enterprise Priority support + Dedicated account manager

10.4 Service Credits (Enterprise Only)

Enterprise customers may be eligible for service credits if uptime falls below SLA commitments, as defined in their service agreement.

11. Third-Party Services

11.1 Integrations

The Platform integrates with third-party services. You acknowledge that:

  • Third-party services have their own terms and privacy policies
  • We are not responsible for third-party service availability or functionality
  • Third-party services may change or discontinue features
  • You are responsible for your use of third-party services

11.2 WhatsApp Business API

Use of WhatsApp features is subject to:

  • Meta’s WhatsApp Business Terms of Service
  • WhatsApp Business Policy
  • WhatsApp Commerce Policy (if applicable)

Violations of WhatsApp policies may result in suspension of your WhatsApp integration.

11.3 Payment Provider Terms

Payment processing is subject to the terms of:

  • Paynow Terms of Service
  • Paystack Terms of Service
  • Flutterwave Terms of Service
  • Stripe Services Agreement
  • PayPal User Agreement

12. Disclaimer of Warranties

12.1 “As Is” Basis

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR COMPLETENESS
  • UNINTERRUPTED OR ERROR-FREE OPERATION

12.2 No Guarantee

We do not guarantee that:

  • The Platform will meet your specific requirements
  • The Platform will be available at all times
  • Results obtained will be accurate or reliable
  • Errors or defects will be corrected
  • The Platform is free of viruses or harmful components

12.3 Beta Features

Beta or experimental features are provided without warranty and may be modified or discontinued at any time.

13. Limitation of Liability

13.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

  • Indirect Damages: Loss of profits, revenue, data, or business opportunities
  • Consequential Damages: Any indirect, incidental, special, or consequential damages
  • Third-Party Actions: Actions or omissions of third-party providers
  • Force Majeure: Events beyond our reasonable control

13.2 Cap on Liability

OUR TOTAL LIABILITY SHALL NOT EXCEED:

  • Paid Customers: The amount you paid us in the 12 months preceding the claim
  • Free Users: USD $100

13.3 Exceptions

These limitations do not apply to:

  • Our gross negligence or willful misconduct
  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

13.4 Allocation of Risk

The limitations in this section reflect a reasonable allocation of risk and are a fundamental basis of this Agreement.

14. Indemnification

14.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Build Savanna, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Platform
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your Customer Data or End Customer relationships
  • Your violation of applicable laws

14.2 Our Indemnification

We will defend you against claims that the Platform infringes a third party’s intellectual property rights, provided you:

  • Notify us promptly of the claim
  • Give us control of the defense
  • Cooperate with our defense efforts

15. Term and Termination

15.1 Term

This Agreement begins when you create an account and continues until terminated.

15.2 Termination by You

You may terminate your account at any time by:

  • Using the account closure feature in settings
  • Contacting support@buildsavanna.com

Termination takes effect at the end of your current billing period.

15.3 Termination by Us

We may terminate or suspend your account:

Immediately, if you:

  • Violate these Terms
  • Engage in illegal activity
  • Fail to pay after the grace period
  • Pose a security risk to the Platform

With 30 days’ notice, if:

  • We discontinue the Platform
  • We undergo a change of control

15.4 Effect of Termination

Upon termination:

  • Your access to the Platform will cease
  • You remain liable for any outstanding charges
  • We will retain your data for 30 days (recovery period)
  • After 30 days, your data will be permanently deleted

15.5 Data Export

Before termination, you should export your data. We will provide reasonable assistance for data export upon request.

15.6 Survival

The following sections survive termination: Definitions, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and General Provisions.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@buildsavanna.com to attempt informal resolution. We will attempt to resolve disputes within 30 days.

16.2 Governing Law

This Agreement is governed by the laws of Zimbabwe, without regard to conflict of law principles.

16.3 Jurisdiction

Any disputes shall be resolved in the courts of Harare, Zimbabwe, unless otherwise agreed.

16.4 Arbitration Option

For disputes exceeding USD $10,000, either party may elect binding arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA).

16.5 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

17. Changes to Terms

17.1 Modifications

We may modify these Terms at any time. Changes will be effective:

  • Material Changes: 30 days after notice via email and Platform notification
  • Non-Material Changes: Upon posting to our website

17.2 Acceptance of Changes

Continued use of the Platform after changes take effect constitutes acceptance. If you do not agree to changes, you must stop using the Platform and terminate your account.

17.3 Notification

We will notify you of material changes through:

  • Email to your registered address
  • Platform notification
  • Banner on our website

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement between you and Build Savanna.

18.2 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

18.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

18.4 Assignment

You may not assign this Agreement without our written consent. We may assign our rights to an affiliate or successor.

18.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, war, terrorism, strikes, government actions, or internet outages.

18.6 Notices

Notices to you will be sent to your registered email address. Notices to us should be sent to:

Build Savanna Email: legal@buildsavanna.com Address: [Your Business Address], Harare, Zimbabwe

18.7 Independent Contractors

The parties are independent contractors. Nothing creates a partnership, joint venture, or employment relationship.

18.8 Third-Party Beneficiaries

There are no third-party beneficiaries to this Agreement.

18.9 Language

These Terms are written in English. In case of translation conflicts, the English version prevails.

19. Contact Information

General Inquiries:

  • Website: https://www.buildsavanna.com
  • Email: info@buildsavanna.com

Support:

  • Email: support@buildsavanna.com
  • Help Center: https://www.buildsavanna.com/help

Legal:

  • Email: legal@buildsavanna.com

Privacy:

  • Email: privacy@buildsavanna.com

20. Summary of Key Terms

Topic Summary
Eligibility 18+ years, legal capacity, accurate information
Your Data You own it; we process it to provide services
Payments Auto-renewal; 7-day grace period for failed payments
Prohibited Uses Spam, illegal activity, platform abuse, IP infringement
Warranties Platform provided “as is” without warranties
Liability Cap Limited to 12 months of fees paid
Termination You can cancel anytime; we can terminate for violations
Disputes Governed by Zimbabwe law; Harare courts
Changes 30 days’ notice for material changes

21. Acceptance

By clicking “I Agree,” creating an account, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions are effective as of January 23, 2026.

Build Savanna – Your Business Operating System